CGA Medical Imaging (“CGA”, “we”, “us”, “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website (the “Site”) and related online interactions.
This policy is intended to align with applicable privacy requirements, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Alberta’s Health Information Act (HIA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1) Who we are and how to contact us
CGA Medical Imaging operates diagnostic imaging clinics in Alberta.
Privacy contact:
Email: info@cgami.ca (general inquiries)
Booking email: booking@cgami.ca (appointment-related)
Phone: Calgary 1-587-623-0900; Cold Lake & Bonnyville 1-780-639-0900
2) Scope of this Privacy Policy
This policy applies to personal information collected through the Site, including when you:
request or book an appointment online,
upload a requisition through web-based processes,
contact us by email or through website features,
browse the Site.
Clinical care and health records: If you receive diagnostic imaging services from CGA, we may collect and use personal and health information as part of providing healthcare services (for example, scheduling, performing exams, and reporting results). The handling of diagnostic/clinical information may be subject to additional obligations under Alberta’s Health Information Act (HIA), where applicable.
3) Personal information we collect
Depending on how you use the Site, we may collect the following categories of information:
A. Information you provide to us
Appointment requests: first name, last name, email address, phone number, preferred location, message, and uploaded requisition (if provided).
Email communications: information you include when emailing us (including feedback).
Other submissions: any information you choose to submit through Site features.
B. Information collected automatically
When you visit the Site, we (and our service providers) may automatically collect certain technical information, such as:
IP address, device type, browser type, operating system,
pages viewed and actions taken on the Site,
approximate location inferred from IP address,
referral/source information (e.g., which site or search brought you here).
4) How we use personal information
We use personal information for purposes that include:
Scheduling and administering appointments, including contacting you by phone or email about your request.
Providing requested services and information (e.g., responding to inquiries).
Improving the Site, troubleshooting, and maintaining performance and security.
Quality and service improvement, including responding to feedback submitted by email.
Legal, regulatory, and safety purposes, including meeting professional and operational requirements.
5) Legal basis and consent
By submitting personal information through the Site, you consent to CGA collecting, using, and disclosing that information for the purposes described in this policy.
For appointment requests, the Site presents an express consent statement indicating CGA will use personal information to administer your request and provide the services you requested.
You may withdraw consent in some circumstances, subject to legal and operational restrictions (for example, where information must be retained for healthcare, legal, or recordkeeping obligations).
6) Sharing and disclosure of personal information
We do not sell your personal information.
We may share personal information in the following circumstances:
A. Service providers
We may disclose personal information to trusted vendors who help operate our Site or provide services on our behalf (for example: website hosting, IT support, communications tools), under confidentiality and security obligations.
B. Healthcare-related disclosures (where applicable)
If you are a patient, we may share information as necessary for providing services, including communicating with your referring healthcare provider and others involved in your care, as permitted or required by applicable law.
C. Legal and regulatory
We may disclose information where required or permitted by law (for example, to comply with a court order, legal process, or regulatory request), or to protect rights, safety, and security.
D. Business transactions
If CGA is involved in a business transaction (e.g., restructuring), personal information may be disclosed as part of that process, subject to appropriate safeguards.
7) Requisitions and sensitive information
If you upload or submit a medical requisition or include health details in your message, that information may be sensitive and may constitute health information.
Please submit only what is necessary to process your request. If you prefer not to transmit sensitive information online, you can contact us by phone to discuss alternatives.
8) Cookies and similar technologies
The Site may use cookies and similar technologies to:
remember preferences,
understand how visitors use the Site,
support security and performance.
You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site function.
9) Links to third-party sites
The Site may include links to third-party websites or platforms (for example, social media). Your use of those third-party services is governed by their own policies, not this one.
10) Storage, safeguards, and international transfers
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
However, no method of transmission over the internet is 100% secure.
We (or our service providers) may store or process information outside of Canada, depending on where our systems and vendors operate. When information is processed outside of Canada, it may be subject to the laws of that jurisdiction.
11) Retention
We retain personal information only as long as necessary for the purposes described in this policy, and as required or permitted by law (including requirements applicable to healthcare providers and health information where applicable).
12) Access, correction, and questions
You may request access to, or correction of, your personal information, subject to applicable legal limits.
To make a request or ask a privacy question, contact:
or call the clinic number listed on the Site.
13) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Your continued use of the Site after updates means you accept the revised policy.
Quick implementation notes (so this actually helps)
Add this as a Privacy Policy page and link it in the website footer/menu.
On the booking form, make the “I agree” text link to this Privacy Policy (it already references privacy intent, but linking the full policy is the adult thing to do).
